HELP & SUPPORT

Contact Us

Have a question, concern, or run into an issue? Reach out to our support team and we'll get back to you as soon as possible.

Email: Support@barlaysports.com

What to Include in Your Message

To help us resolve your issue quickly, please include the following in your email:

• Your account email — the email address associated with your Barlay account.
• A description of your issue — tell us what happened, what you were trying to do, and what you expected to happen instead.
• Screenshots — if applicable, attach screenshots of the issue. This helps us identify problems faster.
• Device and app version — let us know what device you're using (iPhone model, iOS version) and, if you can find it, the version of the Barlay app.

Common Topics

Here are some of the most common reasons people reach out. Include the relevant topic in your subject line to help us route your request:

• Account access — trouble logging in, resetting your password, or verifying your email.
• Check-in or location issues — unable to check in at a venue or location not being detected.
• Prediction submissions — issues submitting picks or a submission not appearing.
• Rewards and redemption — questions about a promo code, expiration, or redemption at a venue.
• Account deletion — requests to delete your account or data.
• General feedback — suggestions, feature requests, or anything else on your mind.

Response Times

We aim to respond to all support requests within 1–2 business days. During busy periods it may take a little longer — we appreciate your patience.

Venue Partners

If you are a venue owner or operator with questions about your venue account, reward configuration, or your partnership with Barlay, please email us at Support@barlaysports.com with "Venue" in the subject line and we'll make sure your message reaches the right team.